How can we help you today?

• What is Audience?

• What languages are supported?
• Does it work offline?
• What is the difference between Pilot Earbuds and the Ambassador?
• How it works
• How is it better (than other apps)?
• How fast are the translations?

• What is Subtitles?

• How to set up my new Ambassador?
• My Ambassador is not pairing
• How is it different from the Pilot?
• What languages are supported?
• How is it better (than other apps)?
• Are the translations perfect? How accurate are the translations?
• Do I need to install the app to use Ambassador?
• What is Ambassador?
• Can my Ambassador translate digital sounds?
• Do you ship to my country?

Browse all articles

• Switching the primary earpiece from Right to Left
• How to connect both earpieces together?
• What if I have pairing issues?
• Listen Mode
• When will additional languages be supported?
• I can’t hear music from one of my earpieces
• The device and app keep unpairing or don't pair at all what should I do?
• Can Pilot translate digital sounds?
• Is it hygienic to share?
• 我无法在中国境内下载APP。

Browse all articles

• What is the delivery timeframe?
• What is the return or refund policy?
• Where is my tracking number?
• How can I place an order?
• I haven't received my order in time how can I get a refund?
• I have received my order how can I get a refund?