How can we help you today?

• What is Forum?
• Does it require an internet connection? Can we use it with laptops?
• How many languages and dialects are supported?
• How much does it cost?
• Can I test it, or can I see a demo?
• How does it work?
• Do your products use human interpreters?
• What is the difference between Ambassador and Forum?
• In which scenarios can you use Forum?
• What is the Pause to Translate feature?

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• What is the difference between Pilot Earbuds and the Ambassador?
• Does it work offline?
• How is it better (than other apps)?
• How fast are the translations?
• What languages are supported?

• What is the return or refund policy?
• What is the delivery timeframe?
• Where is my tracking number?
• How can I place an order?
• I have received my order how can I get a refund?
• I haven't received my order in time how can I get a refund?

• How to set up my new Ambassador?
• What languages are supported?
• My Ambassador is not pairing
• How is it different from the Pilot?
• Do I need to install the app to use Ambassador?
• What is Ambassador?
• How is it better (than other apps)?
• Are the translations perfect? How accurate are the translations?
• Do you ship to my country?
• Can my Ambassador translate digital sounds?

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• What is Subtitles?

• Switching the primary earpiece from Right to Left
• How to connect both earpieces together?
• How Pilot works
• Listen Mode
• What if I have pairing issues?
• I can’t hear music from one of my earpieces
• The device and app keep unpairing or don't pair at all what should I do?
• Converse Mode
• When will additional languages be supported?
• Can Pilot translate digital sounds?

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