Frequently asked questions
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Order, Shipping, Refunds questions
Find all your answers here.
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Product questions
Any questions product related.
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App questions
Any questions app related.
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Quick Start Guide
This is a quick guide to get you started with y...
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Converse Mode
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Listen Mode
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Music and Phone
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Others
Most frequently asked questions
- When Will My Order Arrive?
- When Will Pilot Translating Earpiece Ship?
- Why was my shipment cancelled?
- Where is my tracking number?
- What is my Tracking Number?
- How to connect both earpieces together?
- Will it translate everything around me?
- I can’t hear music from one of my earpieces
- How does the Pilot Speech Translator App work?
- When will Pilot Translating Earpiece ship?
- When will my order arrive?
- What is the return or refund policy?